Warranty
Warranty Guide
The WHO Bathroom Warehouse Warranty is limited to brands owned by Who Bathroom Warehouse. For other Brands, including ACL, Aulic, BNK, CE, Ikon, KDK, Modern National, Mr Wet Wall, Nero, Otti, Plastec, P&P, Thermorail, please refer to the links at the bottom of this page.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We stand behind the quality of our products.
ACCESSORIES
7-year replacement product or parts
BASINS
5-year replacement product or parts; 1 year labour
Bath
7-year replacement product. 1 year labour
SHOWER SCREENS and RELATED PARTS
2-year replacement product or parts
SHOWER OUTLETS
Shower Heads & Hand showers (Stainless Steel/Brass) : 5-year replacement product or parts
Chrome Plated Brassware: 5-year replacement product or parts
Shower Heads & Hand showers (ABS): 2-year replacement product or parts
Accessories & Spare Parts: 1 year replacement product or parts
Flexible Hoses: 1 year replacement product or parts
TAPWARE
Mixers: 15-year ceramic cartridge replacement only. Excludes Damage to ceramic disk cartridges from pieces of copper tube, plastic tube, sand, dirt or thread tube etc. 7-year replacement product and parts; 1-year parts and labour
All speciality finishes: 2-year replacement product and parts and 1 year replacement product and parts & labour.
Pull Out Sink Mixers: 5-year ceramic disc & parts only;1 year labour
Tapware Sets: 3-year replacement product or parts, Jumper valves and ceramic disk spindles; 1-year parts only.
TOILETS
Toilet Suites: 7-year replacement product or parts: 1 year labour (Excludes valves, seats, button assembly, links, flush pipes and other internal components which carry a 1-year replacement warranty)
In Wall Cisterns & Push Plates: 7-year replacement product
Parts/Valves/Accessories: 1 year replacement parts
Cistern Mechanisms: 1 year replacement parts
Soft Close Toilet Seats: 1 year replacement parts
VANITIES & CABINETS
Vanities: 5-year replacement product: 1 year labour
Side Cabinets: 5-year replacement product
VANITY TOPS
Poly marble & Stone Vanity Tops: 5-year replacement product
MIRRORS
Mirrors: 1 year replacement product
Mirrored Cabinets: 3-year replacement product on frame. 1 year replacement warranty applies to Mirrors on Mirrored Cabinets
LED Mirrors: 2-year replacement product
GRATES and WASTES
Floor Grates & Wastes: 5-year replacement product/parts
KITCHEN & LAUNDRY
Sink Ware: 7-year replacement product: 1 year labour
Accessories: 1 year replacement product /parts
Laundry Cabinet: 2-year replacement product
Warranty Terms and Conditions
By purchasing the Who Bathroom Warehouse products for residential use, the purchaser (“you”) agrees to be bound by the warranty terms.
1. WHO Bathroom Warehouse Warranty
WHO Bathroom Warehouse extends to the original consumer the following warranty:
1.1. WHO Bathroom Warehouse warrants that products purchased directly through there physical, or online stores are free from manufacturing defects in materials and workmanship for the stated period of the product from date of purchase.
1.2. To the fullest extent permissible by applicable law, and subject to any express written agreement, the manufacturer or its retailers will not be liable for labour costs, third party goods replacement costs or damages claims of any kind, incidental or consequential incurred during or subsequent to installation, repair, or replacement, as well as any other kind of loss or damage caused by defective products.
1.3. The WHO Bathroom Warehouse and or the manufacturer will replace at its discretion and after inspection by its representative, during the warranty period, any part or finish that proves defective in material and/or workmanship under normal residential installation, use and service.
1.4. This warranty is limited to replacement of all defective parts and finishes only and does not cater for removal, re-installation or freight costs.
1.5. The purchaser must at his or her own expense return to an office of Who Bathroom Warehouse, the defective goods or parts with proof of purchase.
1.6. Should it be necessary for the manufacturer or WHO Bathroom Warehouse to send a representative on site to inspect warranty claims, the manufacturer or WHO Bathroom Warehouse reserves the right to charge for such service should it be deemed not to be a warranty related issue.
1.7. Proof of purchase (original sales receipt) from the original consumer purchaser must be made available for all warranty claims.
1.8. Who Bathroom Warehouse recommends that all products be installed by a qualified and certified Tradesperson to ensure proper installation. Installation instructions where available cannot be expected to cover all aspects of best practice procedures and workmanship knowledge possessed by quality qualified and certified Tradespeople. However, if you elect to install the products without the services of a qualified and certified Tradesperson, you accept that the relevant product’s warranty may be deemed void. At the manufacturer’s sole discretion, the manufacturer may require and request a Tradesperson’s installation certificate and proof of purchase to give effect to the relevant product’s warranty.
1.9. This warranty does not cover damage caused by accident, alterations, misuse, abuse, normal wear and tear, lime deposits, rust stain, corrosion and surface pitting due to exposure to salty air or corrosive materials, or colour change that takes place with the passage of time, or use in any manner contrary standard residential use.
1.10. Normal wear and tear includes the degradation over time of the relevant product when used as directed and for residential use.
1.11. In the case of in-the-wall installations, the manufacturer or its retailers do not assume liability if there is no access for the repair or replacement of product.
1.12. Nothing in this warranty is intended to exclude, restrict or limit your rights applicable by law.
1.13. In some instances, water damage may not be covered by warranty. All cabinetry is water resistant but is not waterproof.
1.14 Isolation valves must be installed with all tapware and water pressure/temperature must not exceed Australian standards/BSA regulations or warranty will be void.
1.15 Broken, chipped or scratched glass is not covered by warranty, (please make sure that all glass is installed by a licensed glazier and correct PPE is worn when installing or moving glass) all glass sold by Who Bathroom Warehouse meets all required Australian standards.
2. Maintenance
Proper care of your quality bathroom products should ensure many years of trouble-free operation.
2.1. Chrome plated and high gloss surfaces should be regularly cleaned with a damp soft cloth. Mild liquid detergent or soap and water can also be used for stubborn dirt if necessary.
2.2. Some water supplies may contain sediments, which can build up in Tapware aerators. It may be necessary to occasionally remove aerator and clean with a soft bristle toothbrush.
2.3. Periodic lubrication of the Pop-Up wastes will assist with trouble free operation. Unscrew the cap and apply lubricant to the brass mechanism. Vaseline, Motor oil, Sewing Machine Oil, CRC or even olive oil are all suitable lubricants.
2.4. Some areas such as beachside suburbs have a high airborne salt concentration. Regular cleaning of surfaces is essential to prevent corrosion.
3. Important precautions:
3.1. Use of these certain products may cause irreparable damage to the products and must be avoided:
3.2. Do not use cleaning agents containing acid, bleach, ammonia or scouring agents such as cream cleaners; and
3.3.. Do not use abrasive scouring pads.
3.4. Water in some parts of Australia may contain higher than usual PH or mineral contents.
3.5. Do not allow water to come into prolonged contact with product surfaces; and
3.6. Wipe down after each use.
3.7. MDF and chipboard used in our products are all water resistant and coated to help prevent water ingress. However constant contact with water will cause swelling and in turn damage the product. It is essential that preventative measures be taken to prolong the life of your product.
3.8. Vanity cabinets should be sealed around all edges with a quality silicone sealant to ensure water cannot get behind or under the cabinet;
3.9. Do not allow water to be in prolonged contact with timber-based products such as cabinets, cupboards, drawers and cabinet kick plates; and
3.10. Wipe down after each use.
4. Voided Warranties
A warranty will be void if:
4.1. tapware is not correctly installed by a licensed plumber and in accordance with the instructions supplied with the product. (Proof of plumber’s installation and certificate must be provided upon our request);
4.2. the product is not cared for and maintained in accordance with the instructions supplied with the product, or contained within this document;
4.3. the product is altered in any way;
4.4. the product is used in any way other than residential use; or
4.5. any damage to the product occurs as a result of misuse, abuse, or neglect.
The manufacturer and or WHO Bathroom Warehouse reserves the right to modify warranty details at any time and without notice to you.
Your failure to comply with any of the instructions contained within the specific product installation details or this document will void the relevant warranty.
5. Warranty Service
Please contact your point of purchase for any queries or warranty claims.
6. Links of warranty for specific brands
ACL, Aulic, BNK, CE, Ikon, KDK, Modern National, Mr Wet Wall, Nero, Otti, Plastec, P&P, Thermorail